DELIVERY & SHIPPING
After the order is placed, an email will be sent to confirm the purchase. Each piece is custom made and individually manufactured, and it may take up to 10 business days for production. Shipping is not included in production time. Please allow up to 1 month from order to delivery.
Orders are shipped via Korea Post EMS. Due to country-specific issues, there may be delays in shipping, especially during holiday seasons. Diligems is not responsible for delays in delivery due to factors beyond our control.
We ship to most countries, but if you are not able to complete checkout in your country, please contact us at email@example.com
Once your package is shipped to the carrier, an email will be sent with your tracking number. We do not deliver on weekends and holidays.
You can check the cost of international shipment below:
- Shipping worldwide: 20.00 USD ~ 35.00 USD
- Free delivery worldwide for orders over 350.00 USD
International orders may be subject to customs. Shipping does not include any import duty or customs charges that may occur. These costs are not covered, and customers are responsible for additional payments.
Address can be updated if your order hasn’t shipped. To edit delivery information after placing an order, please contact us at firstname.lastname@example.org or
If your package is lost, contact us at email@example.com with your order number, and we will try our best to solve the issue. Diligems is not responsible for lost orders once they are marked as “delivered” by the carrier. Be sure to check with your building front desk to see if they might have your package.
Remove jewelry when bathing or showering, and avoid wearing your jewelry while using harsh chemicals, perfumes, lotions, or creams. Intense sports or activities can also cause damage to your precious metals.
Keep the jewelry away from extreme temperatures or humidity.
We highly recommend using our polishing cloth to keep the jewelry looking shiny.
We recommend you to store your jewelry in the Diligems suede pouch it arrived in.
Please consider that every Diligems product is custom made and hand-crafted when you make a purchase. Each piece is handmade to order, and slight variations may occur. We are unable to accept returns due to simple remorse or incorrect sizing.
Refund is only possible/applicable if the product you received is defective. If the product you ordered is defective upon delivery, return can be made within 7 days of receipt of your order. The returned item must be unused, in unworn original condition and in original packaging.
For up to one year after receiving your ring, A/S repair service is free for products with defaults in stone/metal setting or condition. In case the faulty product cannot be restored, we will provide you with a full refund.
Once the returned item arrives to us, we will determine if the jewelry is eligible for full refund. If your return is approved, you will receive your refund for the defective product and the return shipping cost via PayPal within 5 business days. You can also opt to receive your refund in exchange for store credit, or for a new piece of the same jewelry.
If you want to initiate a return due to defect, please contact us at firstname.lastname@example.org.
A/S & REPAIR
Please consider that every Diligems product is custom made and hand-crafted when you make a purchase. Each piece is handmade to order, and slight variations may occur. We are unable to accept returns due to simple remorse or incorrect sizing. We do not offer refunds, and returns are made in exchange or store credit only.
Please include your order number, contact information, and photo of the piece when emailing about A/S. We reserve the right to reject unreasonable A/S requests.
The customer is responsible for A/S fee and shipping costs for products that require size or stone adjustments due to the customer’s inadvertency. Please note that we are unable to refund shopping costs.
A/S fee will be charged for products that are damaged from being worn or handled. The cost of A/S varies from case to case. There is a $35USD fee for resizing, when possible. Time for A/S repair completion may vary according to product condition, as well as availability of material and supply. Please allow up to 4 weeks for repairs and resizing. International A/S repair payments are accepted via PayPal.
For A/S inquiries, please contact us at email@example.com
or INSTAGRAM (@diligems).
If you are interested in creating a custom jewelry, please contact us at firstname.lastname@example.org or INSTAGRAM (@diligems), and we will get back to you with an estimated price and time schedule.
Custom orders are handled on a case-by-case basis. Please refer below to a general list of policies regarding payment and shipping:
Please note that a down payment is required before giving entrance to the design process. Once the payment is effectuated, custom products cannot be returned, exchanged, or refunded. Also, withdrawn orders cannot be refunded.
As we start the design process, a virtual meeting (text, Whatsapp, iMessage, e-mail) with our designer will be scheduled to discuss details about your unique piece.
We offer free shipping and insurance for custom orders. However, international orders may be subject to customs. Shipping does not include any import duty or customs charges that may occur. These costs are not covered, and customers are responsible for additional payments.
Last Update 11/2023